What happens when you call us
No open-ended bills, no vague windows, no surprises on the invoice. Here's the whole process, start to finish.
You call or text.
(805) 788-8444. Tell us what's going on, or send a photo. We'll tell you whether it's something we can talk you through, something that can wait until Monday, or something we need to come look at today.
We tell you when we can be there.
A real window, not "sometime Tuesday." If we're running behind, you get a text.
We look at it before we quote it.
We diagnose the actual problem, not the symptom. If your water heater is leaking, we find out whether it's the tank, a fitting, or the T&P valve — because those are three very different bills.
You get the price before we start.
In writing. You approve it, then we work. If we open a wall and find something nobody could have known about, we stop and tell you before we spend another dollar of your money.
We pull the permit when the job needs one.
Gas lines, repipes, water heater replacements. Inspected and signed off.
We clean up.
Then we tell you what we did, what to watch for, and what your warranty covers.
We're still here after.
Question a week later? Text us. One-year warranty on workmanship.